02 4952 3887
Instagram

Window Furnishings Terms & Conditions

Welcome to Habitat Living – Window Furnishings. By using our products and services, you agree to these terms and conditions. Please read them carefully.

“Habitat” – refers to the business Habitat Living (Mimbim Enterprises PTY Ltd) ABN 82158153881. 

“window furnishings” – refers to the products ordered and covered by these terms and conditions.

“Habitat team” – refers to employee’s and subconsultants of Habitat Living. 

“Installer(s)” – refers to employee’s and subconsultants of Habitat Living. 

 

Please read the following terms and conditions and check your order details before you confirm. 

1. Products and Services

We offer a range of window furnishings products and services, including curtains, blinds, roman blinds, and related accessories. Our products are made-to-order according to your specifications, and we aim to provide high-quality, durable, and functional solutions for your window treatment needs.

2. Pricing and Payment

Our prices are quoted in Australian dollars and are prices for future quotations are subject to change without notice. We require 50% deposit before we start manufacturing your window furnishings order. We accept payment by credit card, online payment, bank transfer, and cash. All transactions are processed in a secure manner, and we do not store your payment details. The window furnishings order can be cancelled within 24 hours of the time of deposit, with a full refund provided. Beyond 24hrs of deposit the manufacturing process will be commenced, and the deposit will be forfeited.

The full balance of the commission will be required to be paid before installation. Progress payments may be accepted where projects are installed over multiple stages. 

Any overdue accounts (outside of warranty claims) will attract an interest payment of 5% per week until payment in full is received.  

3. Order Process

To place an order, please contact us via email or phone. The Habitat team will guide you through the product selection, measurement, and customization process. Once you have confirmed your order details and paid your deposit, we will start manufacturing your products. We will notify you when your order is ready for installation, which is generally within 6-8 weeks. The availability of fabrics and components may affect the lead time, at which point the Habitat team will be in touch to discuss options. 

4. Installation

The Habitat team of professional installers will ensure that your window furnishings are installed correctly and securely.

The Habitat team will be in contact to arrange a suitable installation day. As the installers schedule several projects per day a window of time will be given. If any time delays are expected your Habitat consultant will be in touch. 

The Habitat team reserve the right to wear appropriate safety equipment while onsite including protective footwear. The customer must provide the installer with advice on any hazards in the installation area. 

On the day of installation, please ensure the area is clear of furniture and any existing window furnishings are removed. Please Note: if our installers are required to remove existing window furnishings a fee will be charged at a rate of $150 GST incl. per room. Disposal of old / existing window furnishings is the responsibility of the customer. 

5. Returns and Refunds

As our products are made-to-order, we do not offer refunds or exchanges if you change your mind. However, if there is a manufacturing defect or damage during delivery/installation, we will replace or repair the products. Importantly, please notify us within five (5) days of receiving your order if you believe the product does not comply with the relevant specifications or descriptions.  

6. Warranty

We offer a one-year warranty on all our products, covering defects in materials and workmanship. This warranty does not cover normal wear and tear, misuse, or damage caused by improper installation by others (i.e. where Habitat did not install) or maintenance. This includes removal and reinstallation of window furnishings. All maintenance outside of this will attract a service charge. If you encounter any issues with your products, please contact us at your earliest convenience to arrange a service call. This warranty is not transferrable. 

7. Liability

Our liability is limited to the cost of the products and services provided. We are not responsible for any indirect or consequential loss or damage, including loss of profits, business interruption, or personal injury.

8. Privacy and Security

We respect your privacy and will only collect, use, and disclose your personal information in accordance with our Privacy Policy. We use industry-standard security measures to protect your personal and payment information from unauthorised access, disclosure, or modification. All online payments are processed through appropriate financial gateways. 

9. Governing Law and Jurisdiction

Habitats’ terms and conditions, products and services, and the right to trade are governed by the laws of Australia. Any dispute arising out of or in connection with these shall be resolved by arbitration in accordance with Australian Consumer Law and the NSW Fair Trading Act 1987. 

If you have any questions or feedback, please do not hesitate to contact us.

If you would like to book a consultation or have any questions about how we work, we’d love to hear from you.